What should I do if my email address changes?
You can change any information in your personal profile, including your email address as follows:
- Log into your online logbook.
- Click the profile icon on the top right of the page. This will be your user photograph if you have uploaded one.
- Click Edit Profile and make the necessary changes.
- Press Enter or click Update at the bottom of the page to save the changes.
Can more than one person use the same logbook?
No, each person must have their own logbook account.
Can I set up additional profiles using the same username?
No, the username must be unique for each individual.
Can I set up additional profiles using the same email address?
Yes, as long as everyone using the same email address has a unique username set up for him or herself.
What do I do if I can't remember my username?
On the login page, click Forgotten your password or username?. This opens a page that has a link for Username Reminder. Click Username Reminder. This opens a page that prompts you for your email address. You will then receive an email providing your username. If you do not receive an email within 5-10 minutes, please go to the contact page to request help.
What do I do if I can't remember my password?
On the login page, click Forgotten your password or username? Enter your username and a reset link will be sent to the email address associated with your account. Click on this link and you can choose a new password.
Can I delete my own profile and if so, how?
Yes, You can delete your own profile as follows:
- Log into your online logbook.
- Click the profile icon on the top right of the page. This will be your user photograph if you have uploaded one.
- Click Edit Profile then go to the Delete Account tab.
- Click Delete Account.
Note that Profile deletions are permanent, and any meters associated with deleted profiles cannot be retrieved.
Can duplicate profiles be merged?
Yes. If you have duplicate profiles and would like them merged, please email your request, along with your name and any Ranking IDs you know of, via the contact page.