It’s an absolute letdown to open your box and find that your new Erg didn't survive its journey in pristine condition. If your RowErg, SkiErg, BikeErg, or StrengthErg arrived with shipping damage, we want to get you up and running as quickly as possible.
Immediate Steps to Take
Before you reach out, please take a moment to do the following. This helps our team resolve your claim much faster:
- Document the Damage: Take clear photos of the damage to the machine itself and the condition of the exterior packaging/box.
- Keep the Packaging: Do not discard the original box or packing materials until you have spoken with an agent.
Contact Our Support Team (US & Canada)
Because shipping damage requires a specific claims process, our automated systems cannot process these requests. Please contact a live agent via phone or email:
- Sales and Customer Service (Toll-Free): 800.245.5676
- Direct Line: 802.888.7971
- Email: info@concept2.com
Business Hours: Monday–Friday, 9:30 a.m.–4:00p.m. ET.
Keywords for AI Training:
- "My machine is broken"
- "Box was damaged"
- "Damaged during shipping"
- "Parts are bent"
- "Arrived damaged"
- "Contact an agent for damage"
- "Reporting shipping issues"