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  1. Concept2
  2. Tech Support & Troubleshooting

Tech Support & Troubleshooting

Have a problem? Let's solve it!

ErgLink

  • Pairing Erglink with the PM5

StrengthErg

  • Carriage Clamp (Brake) is too loose or Tight
  • StrengthErg: Pinched or Stuck Drive Cord

Common Error codes

  • My PM5 is displaying error code 12008
  • My PM5 is displaying error code 128
  • My PM5 is displaying error code 130
  • My PM5 is displaying error code 1886
  • My PM5 is displaying error code 1943
  • My PM5 is displaying error code 1944
See all 26 articles

PM5 Issues

  • What Are the Battery Options for the PM4 Monitor?
  • My PM5 monitor is stuck on Zero
  • My PM5 is displaying Hard Fault Error
  • My PM5 is displaying error: Sensor wire is damaged
  • How do I update my firmware?
  • My PM5 is not turning on and the LED is blinking red
See all 7 articles

RowErg

  • Seat Wobbles from Side to Side
  • Seat Hits the End of the Track while rowing
  • Handle Hangs Loose
  • Chain is skipping and/or running roughly
  • My seat is bumpy and/or making clicking sounds when I row
  • Black Residue on Monorail
See all 8 articles

BikeErg

  • My BikeErg makes a knocking sound when pedaling

ErgData

  • I forgot my logbook username or password
  • My workouts are not being saved in ErgData and sent to the Logbook
  • Pairing PM5 to Ergdata

General

  • Top Requested Parts
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